Due to the individuality of all the products we produce at Wirdruckendeinauto, we cannot offer returns. However:
Customer satisfaction is our top priority. If you are not satisfied with the final product, please get in touch with us. If the design has not yet been printed on one of our offered products, we will be happy to adjust it according to your wishes.
If you receive the wrong product, an incorrect size/print, or if the product was damaged during delivery, we will of course replace your product, provided you inform us within 48 hours of its arrival at your home.
Consumers have the following right of cancellation, whereby a consumer is any natural person who enters into a legal transaction for purposes that can be predominantly attributed neither to his commercial nor his self-employed professional activity:
A. Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has. For contracts for the supply of digital content which is not supplied on a tangible medium, the cancellation period shall be fourteen days from the date of conclusion of the contract. To exercise your right of cancellation, you must inform us (Patrick Horn, Albrecht-Dürer-Str. 17a, 86343 Königsbrunn, Germany, Tel.: 0172 3150303, Email: firstname.lastname@example.org) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model cancellation form, but this is not mandatory. To comply with the cancellation deadline, it is sufficient to send the notification of exercising the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for the additional costs arising from your choosing a different method of delivery than the cheapest standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notice of your cancellation of this contract. We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. This deadline is deemed to have been met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct cost of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of withdrawal expires prematurely for contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery. The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, do not belong to a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract. The right of withdrawal expires prematurely for contracts for the provision of digital content if we have started to perform the contract after you have expressly agreed that we may begin performance before the expiry of the withdrawal period, you have confirmed your knowledge that you will lose your right of withdrawal by giving your consent to the start of performance, and we have provided you with confirmation of the contract, which reproduces the content of the contract including the aforementioned conditions for the premature expiration of the right of withdrawal on a durable medium.
General information on the return of goods
- Please avoid damaging or soiling the goods. Please return the goods in their original packaging with all accessories and all packaging components to us. If necessary, please use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging to ensure sufficient protection against transport damage.
- Please do not return the goods to us unfree.
- Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal form
If you want to withdraw from the contract, please fill out this form and send it back. To
I/we (*) hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service (*) _______________________________________________________ _______________________________________________________ Ordered on (*) ____________ / received on (*) __________________ ________________________________________________________ Name of consumer(s) ________________________________________________________ Adress of consumer(s) ________________________________________________________ Consumer(s) signature (only if communicated on paper) _________________________ Date
(*) Delete as appropriate